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What is Productivity?
In Hiro, Productivity is the ratio of someone's productive time compared to their "ordinary hours".
The two hours components of productivity are calculated on a per-day basis. However, when determining productivity over a range of dates, the calculation is a sum of total productive hours found on each of those days, divided by the total sum of ordinary hours found across that same date range.
Productive Hours
A person's "productive hours" is determined based on the timesheets they enter on a per-day basis. For hours to be considered productive, they need to be entered:
- to a job (not an enquiry or 'job 0'); and
- to a chargeable work schedule subtask (either Fixed Fee, Agreed Units, or Time Charge)
Ordinary Hours
Ordinary hours is calculated differently per-person depending on their employment basis. A person's employment basis can be modified by:
- navigating to the User Accounts page (within Settings);
- click the edit icon (pencil) adjacent to the person you wish to update;
- click the Payroll tab within the navigation bar at the top of the page; and
- select the Employment Basis at the top of the Employment Conditions group of options.
Full-time
For full-time, permanent employees, "ordinary hours" occurs on Monday to Friday, and is based on the global FTE ordinary hours per-day setting that is configured in Payroll Settings, which is 7.6 by default.
Note this value can be overridden on a per-person basis within their Employment Conditions options in User Accounts, whereupon this value will be used as "ordinary hours" for that person when calculating their productivity:
Part-time
For part-time, permanent employees, 'ordinary hours' is also calculated using the FTE global setting or individual work hours override as described for full-timers, however ordinary hours can then only occur on ordinary days. Ordinary days are configured after selecting Part Time as a person's employment basis:
Casual
If a person is configured with the Casual employment basis, the total number of timesheets entered on any particular day becomes the ordinary hours figure for that day.
Other Employment Bases
If a person does not have an employment basis configured, or is configured with any type of employment basis other than full-time, part-time or casual, they will be excluded from all productivity calculations and will not appear on any productivity related reports.
How does Leave affect Productivity?
If a person is on any form of leave entered in Who's In? (e.g., Annual Leave, Sick and Carer's Leave), and that person has not entered any timesheets on that day, then that day is excluded from productivity calculations. That is, being on leave does not create a productivity penalty.
Similarly, if an employee is eligible for a public holiday on a particular day as configured in Who's In?, or there is a "close-down" period configured on a day (refer here for more info), these days are also excluded from productivity calculations.
However, if timesheets are entered on a leave/public holiday/close-down day, a pro-rata adjustment is calculated for that day to account for the partial day being worked.
In this scenario, the "ordinary hours" for that day is calculated using the total quantity of timesheet hours for that day. Consider this example for Fred: Fred has an FTE per ordinary days value of 7.6 hours. He attends work, but progressively becomes more unwell during the morning. He started work at 8:00 am and left at 10:00 am. He entered two timesheets, each one hour long. The first timesheet for one hour long was to "job 0" (i.e., non-productive time). The second timesheet was to a job.
On this day, Fred's productive time is 1 hour (the second timesheet), and his ordinary hours is 2 hours (total of both his timesheets), so his productivity rate for that day is 50%.