Article Contents
Introduction
After you archive emails from your Microsoft Outlook mailbox into Hiro, the entire information about that email is indexed and stored in Hiro.
More information about how to archive emails from Microsoft Outlook is available here.
Email attachments are also retained in Hiro's Email Archive. Finding emails that have previously been archived in Hiro is easy and flexible, whereupon you can view your archived emails, and download them in their original Microsoft Outlook format (including attachments).
To view and download emails from the Email Archive, your user account must be one of the following:
- a Hiro Global Administrator;
- assigned the "Search for and download any email" privilege on the User Privileges page; or
- be a member of the project team for the project that email is tagged with.
Search for emails in the Email Archive
To view or download an email:
- visit the Email Archive page, which is accessible from any section of Hiro by clicking the Email Archive link on the left-hand navigation:
- Enter your search query for what you are looking for. Start by choosing either a Basic search or an Advanced search. An Advanced search enables you to search on specific fields - e.g., you want to find emails sent by a particular person.
Quoted terms are searchable. For example, if you want to search for "ecological services" in an email as two words appearing together, enclose them in quotes like the below screenshot. If you entered those two words without surrounding them in quotes, emails are returned that have both of those words appearing somewhere in the body, but not necessarily together. - Search results are returned in a table, by default presented in descending chronological order of date sent. Click the preview icon to the right to quickly glance at the information about that email, or click the second adjacent Microsoft Outlook button to download that email in its original form, including attachments.
- When previewing emails, search terms you entered on the initial search form are highlighted in the preview popup. The Microsoft Outlook icon in the upper right corner enables you to download that email in its original form.
Quickly access all emails for a single project
You can rapidly jump to search results for all emails on a particular project in the project information popup.
- Search for and select the job you wish to view emails for, e.g., using the global search icon in the top right corner of any page in Hiro like below:
- An icon will be displayed at the top of the view project popup with the number of emails that have been archived to that project. Click the button to be taken straight to the search results for emails archived to that project: